justin_o_guy2 wrote on 04/18/17 at 22:07:05:It's WRONG to take a deal and screw the passenger.It's WRONG.
and I agree with you, it's wrong, but it's a moral wrong, a customer service wrong. Shouldn't have come to this point.
However, if you owed the airline, you would be the one booting passengers from planes because if you can't get your flight crew to the next city, you cancel an entire flight. What do you say to those 150 people. Yea you bought a ticket, you booked car rental, hotel, vacation house etc... but you're not going to get there. Sorry but you just lost a couple hundred dollars cause the hotel, car rental place won't refund your money. Or you say ok, we've got a crew in that city, but they've been on duty 12 hours and should go off, but we'll let them fly tired so we don't cancel your flight....
Things get complicated when you're the one in charge.