stewmills
Serious Thumper
Offline
Imagination is more important than knowledge
Posts: 2629
Auburn, AL
Gender:
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For ~6 years we had Viasat (formerly Exede) for satellite based internet. We are rural and have no landline internet service available.
Recently we had to move the satellite because of a construction project and to say the very least, dealing with the non-US customer service was the worst experience of my life. Over the course of about 10 days I called them no less than 10 times and got lied to, told different stories every time I called, and the ONLY time I got to speak with someone that spoke English as a first language was when I canceled and they wanted to try and schmooze me over.
I say all that to say, this horrible experience pushed me to look for any and all possible options and I stumbled on AT&T fixed wireless. We signed up and I have been pleasantly surprised and impressed. It is a cell based service and you have to be within 5 miles of a cell tower, and we are 2.8 miles away. Signal strength is good and speeds are awesome. Wish I would have stumbled on this years ago.
For comparison, Viasat gave us speeds quoted at 25mbps, but in reality the download was usually ~10mbps and upload 1mbps, and a 25gb/month data limit with the package we had. AT&T Fixes Wireless (on the hard wired desktop) gives us consistent ~45-50mbps download and ~20-25mbps upload, AND a monthly data allotment of 215gb.
On top of that, since I had already AT&T landline (we use it for a home-based business fax) and DirecTV, I was able to bundle and get the new internet $30/month cheaper than Viasat, and I was able to finagle getting my DirecTV bill cut in half because of the bundling of all three services and my longevity as a 'loyal customer'. I ended up with better service and a decrease in my monthly bills of ~$100.
I usually don't 'write reviews', but if anyone is suffering the pains of Viasat, look into the AT&T fixed wireless option and see if there is a cell tower close enough to you...you won't be disappointed!
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