CANCELLATION POLICY
All cancellations must be given in writing. E-mail is an easy way to cancel, providing all details are included. E-mail cancellations to kerrpark@kerrvilletx.gov with the following information:
name in which the reservation is under receipt # if available
verification of address (so applicable refunds can be mailed to the correct address), reason for cancellation

You may choose one of these refund options if you cancel in writing 48 hours prior to your reservation:
Leave a credit on your account to be used toward future Parks & Recreation items.
Request a refund of your registration minus a $20.00 processing fee per item.

Deposits will be refunded only if 48 hours prior written notification of cancellation is given to the Parks and Recreation office. No refunds are made due to adverse weather conditions unless the park is closed by the City for safety reasons. All applicable refunds will be issued via check and may take up to 8-10 business days for you to receive it.
Please note: All deposit / cancellation refund checks are made payable to the person who's name is on the reservation receipt; we are unable to detour from this policy due to auditing purposes. Make
sure name, address, city, state, and ZIP codes are all correct, thank you.