Bike Bandit.  Yea, they have changed to skit*
Perhaps the CEO is out of the office,  So when the, ”Cat’s away the mouse will play”

Ordered some parts. 7 days later they weren’t here.
I called, (customer Service), was told, that order was canceled, then they HUNG UP !
I called Back, asked, Why was it canceled.
They told me, because my CC # and address didn’t match.
I asked, what do you  have for my ‘billing’ address, they gave me my, ’shipping address’.
I Asked,  “Why Did YOU Change that”.
(As I had three previous orders with no problems.)
No Answer.
Then I asked, why did not you contact me, they said, I didn’t answer my e-mail,
I asked what e-mail do you have, they Actually gave, <noreply@yahoo.com>,
Really,   They, actuality, expected , me to believe, that was a e-mail, I gave them ?????????
(I was born at night, just  not  LAST NIGHT)
They HAD my Phone numbers, but NEVER called !

So I placed the order again. And again, I was asked for my e-mail.
I Told them, just give me the order # and I will wright it down.
I don’t give out my e-mail, because I already get to much Spam
I was told: "It will ONLY Be used to confirm your order. Nothing More.
And I will make SURE you are oped out of anything else."
So I gave them my e-mail.

That was late on a Sat, Guess what I had in my mail-box Sun Morning.  SPAM from them !!!!!!!
I Went into the, ’site’, and found out, “I” had signed up to EVERY KIND and Type of solicitation they could offer!!!!!!
ALSO, in the last 3 days, 15 more SPAM, with statements like this, (in the very very fine print), in them. “The contents of this email were sent to you by a 3rd party vendor contracted by (xxxxxxxxx) to send emails. (xxxxxx) and (xxxxxxx) do not own your subscription to their service. If you wish to be unsubscribed from this mail please reply to the group or individual that sent this to you.”  And of course, if you, go to their site, and, “unsubscribe”, you will get even MORE SPAM.

So order was placed, address was correct. That was a Sat. I didn’t expect it to leave till Monday,
guess what,  It left  WEDNESDAY. (By the UPS tracking number they sent me)
And by the S L O W Boat, (UPS, ‘expected delivery Mon;)

So, 18 days, for a order, when 3 previous orders were here in 3-4 days????

1, Changing ‘billing address’.   ( Not a lie, but really dumb)
2. Contacting me.  (Out and Out  LIE)
3. No SPAM on my e-mail address.  (Out and Out  LIE)
4. Order leaving their in Wed, vs Mon. (A Out and Out LIE,  according to their web site)

So, this company has LIED to me, and showed me how truly inefficient they are.
They will never get my money again !
Their are a  LOT of places, that one can get the same things on the internet.
A   LOT of places. So their is NO reason to put up with someone who  LIES.

Local dealers. This is a  BIG reason, they still sell parts.
You may pay more, but, (if they don’t have it, and say 3 days, it IS 3 days)

Now if you, ‘accept’ very poor service. And, ‘accept’ someone LYING to you.  Fine.  
And then expect ALL service, to get worse, and worse, as some people, SEE, that they can LIE, and get away with it, !
because NO ONE does anything about it !
(Gee, did they learn that from the POTUS, or a Senator, or a State rep, or a County Commissioner, or a Mayor ?)

Or perhaps you are the kind of person, who does not return a bowl of soup in a restaurant, because it is cold, (when you have nicely asked the server if she/he could put it in the microwave), because you FEAR the cook will 'spit' in it ?

 I don’t accept LYING. I am Paying them, they are NOT paying me.
If you do NOT accept a seller, LYING to you.
The CEO of ‘bike-bandit’ is  Ken Wahlster.

Now, Before some people get their underwear in a bunch.
I am Fully Aware of the fact, that, ANYBODY, can make a mistake.
and that, Nobody is Perfect!  
BUT, the goal in life, is to:  STRIVE, for perfection,
KNOWING, one will never achieve it.

And when a mistake is made, one apologies, and makes amends.
They do NOT,  ’Spit’,  in the soup !

BikeBandit, JC Whitney, LowBrow Customs... on my permanent "can kiss my a$$ and go f*** themselves" list.

Latest BikeBandit fiasco is listed in my CCT thread.

JC Whitney has not been reliable since the mid 1990s, and the shipping costs soundly defeat any parts cost savings.

LowBrow Customs sent defective and/or incomplete parts. Had to order new lenses for my rear turn signals, the plastic ones melted and replacements are not available from LBC. Ordered glass ones from J&P Cycles, and the lenses are within $2 of the cost of the complete lights, add shipping and the lenses alone cost more than the lights... Ordered a set of 1930s to mid 50s perches and levers, and they did not ship with the REQUIRED cable mounting lugs and cotter pins, neither of which are available through LBC. J&P Cycles to the rescue again, an extra $10 plus shipping to make the parts usable.

Where I work is just as bad... I can get 60 10mg loratidine (generic Claritin) from work for $23.95... the same quantity of the same dose is $7.50 at Dollar General. Our house brand 325mg aspirin is $6.99 for 24 pills, the exact same thing at DG is $2.95... Company name redacted to protect the greedy...

Bike Bandit.  
11 days to get here, from the SECOND time I placed the SAME order.
In total it took, 18 days to get here from the first time I ordered.
(When 3 previous orders were 3-4 days after I ordered.)

  ‘Fast Shipping’.  
Not even by the remotest stretch of the imagination!

I guess, when the ‘Cat’ is away, the, ‘mice’ sure do Play !

Parts Fish just made my sh** list. Parts ordered the 9th, they shipped the huge box (with a clutch cover gasket in it) on the 15th. It arrived (box smashed) on the 18th.

Put it in an envelope, write "PHOTOS DO NOT BEND" in red magic marker on the envelope, drop it in the mail.

Yet another "stealership in disguise" that waits for parts to ship from one of Slopoki USA's warehouses, to their brick and mortar facility, before they can ship it to the purchaser.

At least one of the 3 semi local stealerships offers free coffee AND I can test sit to my heart's content before getting dry fu**ed by the parts counter...

And no, I will NEVER buy another Suzuki product, unless it is the 1500/1600cc badge engineered Mean Streak built by Kawasaki Heavy Industries. Suzuki can kiss my rosy red Germanic-Celtic butt. Crappy bikes, worse service.

Unless you guys have ever been in the parts business, you may not realize a few things.  I own an aircraft maintenance shop, actually a fairly large one.  Now I know bikes and airplanes are different, but there is some commonality to all, even car shops.
We have very little "shop stock" of parts.  Bring your plane in for work, and most of the parts we need have to be ordered because I cannot afford to stock and pay for a part that may sit on my parts room shelves for a year or more until we sell it.  That's just the way the business is, if the customer doesn't like it, not much we can do about it.
A couple of years ago a competing shop went out of business, and he offered to sell us his parts inventory.
We said, Sure, we'll take them off your hands and store them, and if and when we sell them, we'll split the retail price with you.
80% of that stuff is still at our place, some of the parts sat in his shop for 20 years.  Any wonder why he went out of business?

I have been in business, (Owner of Store Front Gun Shop, for over 20 years).
And, before that, and after that, Working for Other Retailers.

I KNOW, how, (today), people do things.
I am used to Honesty, Ethics, Responsibility,
and a sales person, receiving pay, by WORKING.
Not receiving  pay, for NOT working.

I ran it quite successfully, with the premise the Customer is First,
and you NEVER LIE to them.
If you KNOW, your customers, Know, the parts you/they need.
Have done the research on what is, ‘likely’ needed.
And when a small part, you DON’t have, you order 2,
sell one for 2.5 x’s, the price you paid for 2,
you made money, and that second part, is sitting their, FREE.
And be it, 10 days or 10 months, when you sell the second part.
(And you have it RIGHT NOW)
You tell me, what, THAT person, is going to say to everyone he/she talks to ????
It’s NOT Rocket Science  !!!!!   It is Plain Business sense.
But Everybody, has gotten,  SO USED to,
Everybody, LIEING to them,  (The Government, the Police, the Politicians, The MEDIA),
they Accept, the LIES, from any one else !

OTHER, MC, and on like order places, Say:
Yes, Yes, Yes, No, Yes, No, Yes, Yes, etc.
When you order parts. So you get the, ‘Yes’ parts, and the ’No’ parts you wait.

But they TELL YOU THE TRUTH    !!!!!!!!
They Do  Not  LIE !!!!!!!!!

Also, (90% of,’other’, places) after the order is done, their is a moment, after your CC is processed,
then they say, “OK Order complete, the stuff we have will be on it way xxx day.

They do not LIE to you, and tell you it will be shipped Monday, to have it shipped Wed.
They do not  LIE to you, when they ’say’ they contacted you,
because your CC did not go through,  BECAUSE OF THEIR MISTAKE.

When they ask for your, e-mail, and say it will ONLY, be used for order confirmation,
IT IS,  ONLY, used for that.  
They do not LIE to you.
And sign you up for every, SPAM message they, (and their, ‘partners’), can send.
Then when you go through the ‘web’ process of, ‘Opt-Out”, they KEEP  SENDING SPAM.

That way, of doing business, is  NOT, the way, I was successful doing business.

So it’s real simple, when I cannot give someone local, business,
and have to go the the Internet.
I spend my money, with someone, who does not LIE to me.

I simply will NEVER again, spend a cent, with Bike-Bandit.

They have  LIED  to me !!!!!

I have always had good luck with Ron Ayers.Out of NC.

Mr. Spring, based on the use of capital letters and boldn font, I am going to have to conclude that this whole Bike Bandit thing has left a rather BAD taste in your mouth. And, armed with the knowledge of your business history ( get that? ARMED??) Im going to also engage ( get that?) in a little word play. Now, I understand WHY youre upset, but dont go off half-cocked here. You have a certain set of "rules" YOU live by, as a business man, YOU operated ethically, and now, you aim to be dealt with by straight shooters. I understand the frustration, and I know you have a hair trigger when some things are involved. Getting lied to about the products availability and then having your email used as a waste basket for advertising is enough to cause a misfeed, a fella mite have a stovepipe jammed up moment, even. I DO believe Id call and ask for WHO would you talk to IF youd had service that was just SO MUCH Better than you ever thot was possible. THAT will get you TO a supervisor. GLOW, Youre about to tell someone that they have an employee whose service & attitude was just so good that it deserves someone in a supervisory positions knowing about it, so that when its time for an evaluation or a raise, that "Gold Star" will be in their personnel file, waiting,,

Then, once you get That EAR, Be Gentle, explain what happened, stay calm,, he can always hang up.. If you want to be taken off the spam list, tread gently. I thibnk you should include this website, let him come look at what PR damage is being done. How many sales will Bike Bandit NOT make now, because of your bad experience? Stay calm & business like, Dont preach to him, Just tell him what happened & how it affected you and let him know there are a good number of people well aware of what happened who USED to call BB for parts, but who will be calling Ayers or someone else first now. Then, be ready.. KNOW what you want. He Should ask you what it would take to make it good. Have a reasonable request. Of course, OFF the email list and THAT should not be done to anyone,, Maybe They didnt sell your info, maybe they got hacked, or maybe thats the excuse,, whatever, talk about it,, THEN,, You want some "store credit"? Whats it gonna take to make you call them again? Tell him that when he makes it right, youll report THAT to this bunch, too.