Hi guys,
Just posting for a friend with no account on here, he's pretty worked up over this whole thing and I promised to help him post once to shut em up. Good Information all together. I’ve never posted or wrote a review before so I’m going to copy the format.
I purchased Jafrum branded saddle bags about 3 months ago. I purchased them partially
due to the low cost and so I thought high quality. Their “ Warranty” sounds too good to be
true ( it is ). I found negative reviews about them on yelp and other sites, but thought they
were just disgruntled customers. I knew from the low price of them that they weren’t going
to last forever. Unfortunately, after only 2 months of weekend riding use, they’ve started to
fall apart. I didn’t fill them up and use them more than 5 times. Barely even got to store
anything in them and the seams and glue starts coming undone. I contact Jafrum regarding
this issue and mention their warranty. They refuse to issue a refund to me and actually
blame me for everything. They mentioned my poor installation and handling of the saddle
bags caused the glue and stitching to be undone. I am currently in the process of having
my credit card do a chargeback on them. I know most people would let this type of thing
go, but unfortunately for me. Money is tight and I don’t just let overseas companies come
and crap on me.
Jafrum is a crappy overseas based company. Their customer service reps don’t make any
sense! They don’t know what to do, go on their online chat and its like talking to a robot
that doesn’t make any sense. Stick with a reputable American Company like Revzilla,
Motorcycle Superstore or any other company. Don’t buy cheap products that seem too
good to be true. These saddlebags looked 2x better in the photos, but I let that slide at
first.. look where it got me.
--
I was urged by another person from yelp to write and post reviews to spread the word.
http://www.vstarforum.com/Jafrum-Review-Bad-experience-ThreadLook at that thread and notice how on all the review sites, they have so many ‘ fake ‘
customers writing great reviews. They have to have so much negative PR that they have a
full time staff writing good things about them! .
Look at how far undone thye've gotten! I should have purchased from Saddlemen or HD, now I know why they can charge so much for saddlebags!