Hi guys,
Just posting for a friend with no account on here, he's pretty worked up over this whole thing and I promised to help him post once to shut em up. Good Information all together.



I’ve never posted or wrote a review before so I’m going to copy the format.
I purchased Jafrum branded saddle bags about 3 months ago. I purchased them partially
due to the low cost and so I thought high quality. Their “ Warranty” sounds too good to be
true ( it is ). I found negative reviews about them on yelp and other sites, but thought they
were just disgruntled customers. I knew from the low price of them that they weren’t going
to last forever. Unfortunately, after only 2 months of weekend riding use, they’ve started to
fall apart. I didn’t fill them up and use them more than 5 times. Barely even got to store
anything in them and the seams and glue starts coming undone. I contact Jafrum regarding
this issue and mention their warranty. They refuse to issue a refund to me and actually
blame me for everything. They mentioned my poor installation and handling of the saddle
bags caused the glue and stitching to be undone. I am currently in the process of having
my credit card do a chargeback on them. I know most people would let this type of thing
go, but unfortunately for me. Money is tight and I don’t just let overseas companies come
and crap on me.



Jafrum is a crappy overseas based company. Their customer service reps don’t make any
sense! They don’t know what to do, go on their online chat and its like talking to a robot
that doesn’t make any sense. Stick with a reputable American Company like Revzilla,
Motorcycle Superstore or any other company. Don’t buy cheap products that seem too
good to be true. These saddlebags looked 2x better in the photos, but I let that slide at
first.. look where it got me.

--

I was urged by another person from yelp to write and post reviews to spread the word.
http://www.vstarforum.com/Jafrum-Review-Bad-experience-Thread

Look at that thread and notice how on all the review sites, they have so many ‘ fake ‘
customers writing great reviews. They have to have so much negative PR that they have a
full time staff writing good things about them! .

Look at how far undone thye've gotten! I should have purchased from Saddlemen or HD, now I know why they can charge so much for saddlebags!

Stop by an upholstery shop & ask them how much to sew them back up..

6 layer stitching and a 1/4 inch or 3/8 inch stitched face welt.

Ill bet the material its made of isnt worth all that effort. If it was quality stuff, they woulda bothered putting it together better.

Hey,, What IS that stuff made of? Pressed crap? PLastic?

Blew up the pic he offered and it looks like the thread itself parted due to load.

If the stitch holes are still good he can resew it by hand fairly quickly with some GOOD HEAVY upholstery thread.

If the leather tore, he's got nothing to work with.


===================


I have run Jafrum bags on two bikes with no issues -- this doesn't mean he didn't get a lemon sewn with substandard thread.    But like others here on Suzuki Savage I have no quality issues to report and after 10 years on my Savage my Jafrum bag's stitching is still sound.    So is the leather ....

Also, please realize that Jafrum doesn't make the thread, so let's see what sort of help he gets out of Jafrum and see if their guarantee is worth anything or not.

Also, it sort of bothers me that we are getting third or 4th hand bile from other motorcycle lists parroted over on to our list as "authoritative".  

This simply isn't so according to our own sources.

I have several miles of tire cord "thread" that I would use before I used any sort of normal thread, and if I wanted black instead of tan I have about 100 yards of black Kevlar tire cord as well.

Thread strength need not be the limiting item here, the leather "pulling through" with the thread tearing its way through the leather with the thread never breaking should be the theoretical strength limiter in saddle bag construction.

Still, I'd be curious to know exactly what heavy something he put into the bag to bust it open at the bottom like that .... simple curiosity if nothing else.

Keith217  ----  communicate with your irate buddy and find us out some answers to how he did it.    You posted it here, so you get tasked with finding the answers for our questions.