I recently purchased an 06 S40.  The dealer advised that they were going to service the bike and so on and I could pick it up later that day.

I arrive that afternoon.  Dealer advises that they cannot find the key for the bike.  States that he will order a new key set and it should be delivered in 4 days.

So...I'm OK with that until I receive a call today (Day7) and I am told that the key set is back ordered and they will not know an expected ship date or if it will be shipped at all by Friday...which would be day 9 with no bike.  They do not have the key code because it wasn't registered into their database.  

Needless to say, I am about to go over to the dealership today and I am wanting to see how this can be resolved.  I have read a few posts on here stating that the key code is stamped on the key assembly near the battery.  Is this fact or fiction.  I don't want to mention this and look like a complete moron.  

Secondly, I am doing my very best not to have a "come apart" with this dealership.

Any advise would be much obliged.

According to another thread, the key code would be stamped on the bottom of the ignition, but only through 2002.

If they lost the key, they should do whatever it takes to make it work right, today. Not tomorrow or next week. They can take an ignition and gas cap off of one of their new bikes sitting there. And then hand you the key.

I have worked at numerous auto repair shops. Either fix it right and get it back to you, or there should be some massive monetary compensation for making you wait, without your bike, for more than a week. Like a couple hundred off the purchase price, or whatever work you had done.

If they are at all reputable, they should be able to work something out.

Or, as Versy said, have THEM take it to a locksmith and cover the cost.

greenmonster wrote on 09/14/11 at 13:52:10:


ooooh good info!

It turned out well.  Just so happened that when I went to discuss this in person, I noted a 2011 being unloaded from a freight truck.  

So initially, the dealership was ordering a new set but it was listed on back order.  So, I was in line to be waiting for another 1-2 weeks for the back ordered part to arrive.  

In turn, I suggested that the key set from the new S40 that was being unloaded should be taken off and put on my bike since they were ordering a new one anyway.

After looking at me like I had a third eye, the dealer said "No Way...that isn't going to happen."  

So I politely told him that I wanted a full refund of my money and he could place the bike square up his....................

He then advises me that I had already signed the papers on the bike and that I could not back out.  I excused myself from the showroom floor, called the wife and asked I she needed anything from town prior to me going home....Hung up with her and approached the store owner again and asked him for a valid fax number that my attorney could send a few legal documents to...

I left with the bike with an 2011 key set about an hour later.

Well played?

I think that was a fire ball serve that left the judges staring at the burnt mark in the court line.