On Jan 15 I ordered a Superbrace from Cruiser customizing and was advised it was back ordered 3-6 weeks. I had some problems with the order (there was other stuff on it as well) so I cancelled that order and ordered directly from Superbrace on March 10. They originally told me 3 weeks,. When 4 weeks had elapsed I queried them again and was told 1-2 more weeks. I queried them yet again and was told they had manufacturing problems and were putting another shift on (no promise this time) I queried them last week and was told today that they "ordered the materials and will ship in 1-2 weeks." sup widat? Are they in trouble somehow? Anyone else had a problem with them? At least they havn't taken the money from my card yet.

Interesting that you should mention it; I placed an online order as well, with Cruiser Customizing no less, and recieved an update e-mail stating that due to "manufacturer delay"  my order was due to ship mid-May (I ordered in early April).  I didn't think much of it, but now I wonder....

I'll be waiting to see if I get another "update", in which case I'll prolly cancel and buy a TKat.  Unless said update is to tell me all is well and my order has shipped, 'o course!

I ordered mine (direct) on 3/24, received a "2 week delay" response on 3/25.  On 5/3, I asked for an update - no response yet.
Terry

T2 wrote on 05/05/11 at 08:58:42:

Have you had any feedback from them yet?

Ok guys. I have a dumb question? What's the benefits of having a super race?

I just spoke with Chris at SuperBrace to discuss the delay in shipping the units we need for our 650's.  He said they have been swamped with a lot of small quantity orders, which complicates their manufacturing process because they make a few of one model, change out the machinery, make a few more of another model, etc.  The model for our 650's is in production right now and they expect to ship next week.   I'm going to hang in for this product because I've used them in the past for two other bikes and was very happy with the result.  (Plus, I don't have my kit to assemble yet!)  

I told Chris there were some unhappy campers in the RYCA clan on this site and provided him with the link to examine the RYCA kit.  The ball is in their court at this point.

Terry

arteacher wrote on 05/04/11 at 13:29:54:

Yet another problem- After cancelling the order on May 16 and requesting that they destroy my credit card info,  they billed my credit card on June 6 for $195, and never shipped anything!

Just call your credit card company and tell them that the item was cancelled 3 weeks prior and to reverse the charge. Shouldn't be no biggie.