Savage_Rob wrote on 12/31/69 at 16:00:03:I have observed the exact same behavior from Fedex.
it's all about the bucks. buy letting it sit there, they were able to deliver the higher priced packages that came in and sheduled for next day delivery. remember there are only so many trucks and drivers. if the truck is full of overnight stuff ground waits until it "has" to be delivered. it's a simple business model. one you may not like. but one that balances cost of delivery vs profit.
what you are talking about is the biggest problem with online tracking. you of course are only concerned with the package you purchased. it's the company's concern how to deliver everbody's package, and still make a profit.
it's always been this way, just since the advent of online tracking has it become a "percieved" problem by a society that needs it's instant gratification.
i worked in video tape duplication and went though the same conversations with the receptionist. she didn't see why when a customer came in on monday and wanted a transfer done by friday. why i didn't just do it right away rather than waiting till thursday. if i did it right away, i wouldn't be able to take in a higher priced/priorty jpb than needs to be done on tuesday morning. i made a little money on the friday order, but i made a boatload on the one that needed it overnight.
same principal applies to the freight business.