My Recent experience with; Motorcycle Superstore.

Order was placed on 6/7/14, was told on the phone, and by the information on their Web site,
That the 130/90-15 tire, the 2 tubes, and the 2 rim strips, were, ‘In Stock and will ship right away’.  The 100/90-19, was, ‘available’ and would ship a day later.

On 6/16/14, I received the 100/90-19, (10 days), and on 6/17/14, (11 days), received the other items, which were to ship, ‘right away’.

Now if shipping is going to be 10/11 days,  Tell Me That,  do not  LIE to me!

Next, their is a large, ‘crease/bump/bend’, (what ever you wish to call it), in the 130/90-15.
(I call it:  “Defective”.)   In fact, Ray Charles could ‘see’ it. On the bead of the tire. What?  No one looks at items when they come in, or go out?

Next, I paid twice as much for a tube, for the 130/90-15, because I was told, ‘it is the only one available for that tire’.  Yet, of the 6 tires sizes, Listed On The Tube Box, the tire size I ordered is NOT listed.  And if, ‘close’ tubes work, why not then a 13.50 tube, instead of a 32.00 tube?

Next, I  believe it is fairly obvious, that one tire is 19” and the other is 15”.  So then why two rim strips, one 15” and the other 18”?  (A Layer of Duct Tape, would work just as good!)

Now, If the order would take, 10/11 days to get here. Not a Problem. But Tell me, do not LIE to me.  If you want to charge me twice as much for a tube, because it is the, ‘Only’, one that fits. fine. But do not  LIE to me, when it is NOT, and others will also work.  When I say, “just send along two, rim strips”, should then they be for a 19 & 15 rim,  (not a 18” & 15”) for which the Tires were 19 & 15”?

Never again will I give money to a place, that  LIES to me !!!!!!

Add to this, I was very diligent, in providing information.
and was told, "Oh you can go up to a 150/90-15.

Sure, that will fit the rim, if I had a bobber, and no fender !,
And I told them the tire on their now, is 5.37 wide/25.25 tall,
plenty of tread, it' just, 'hard'.  But I was told a  tire, which is 5.85 wide, and 24.753 tall, is NO Problem ????   (After explaining, I want it as OEM as possible)  Yea, if I want to take out the bolts under the fender and put/find, 'flat thing heads',  to replace!  

Tough Luck MC Superstore. After talking to THREE,  'Knowledgeable Salesman',  ('Knowledgeable Salesman" is a VERY Generous term).
I will  NEVER   give money to a place that  LIED  to me!

Give me a break !!!!  In 45 years of selling Guns,  NEVER Had to, or felt the need to  LIE, to someone to make a sale!!!!!!!!!!

MC Superstore, when I ask you for information.
Ask you because you, "SUPPOSEDLY" know more about MC's, than I.
Then you,  LIE, to me,    JUST  to make a sale.

Last time you will see my money !

Sorry to hear that you had such a bad experience, they must have run out of stock during one of their sales.  Last year I had very good service from them and quick shipment.  This spring I placed a fair sized order with them and it all arrived on time but I did get multiple and confusing shipping notices from them that made me wonder if all was well.  I wasn't real happy about the choice of inner tubes either and I managed to pinch a hole in the 19 incher I bought from them.  So I ran out to the nearest Suzuki dealer and bought a new one,  a cheaper brand and paid nearly twice as much for it as MS.

The tires were a little distorted by the bands that were used to fasten them together for shipping but that worked out.  Hope you have better luck with the next order you make with whatever supplier that may be.

I used to be a customer of theirs, and never had any problem.

Since they opened an Outlet Store in KY.....I have to pay sales tax on everything I buy from them.  So...having to pay a 6% penalty when I order from them.....has caused me to order from JC Motors, or Bike Bandit or anyplace else from out of state!

The weird part of this is that just about anything I order is not shipped from Kentucky....buts I still have to pay the tax as if it did come from KY.

I try not to deal with MSS because I hate their site. It just isn't intuitive to me. I have never had an issue with Bike Bandit. I realize it is a different type of store. I have also never had an issue with my local dealer. Even their price is close enough for many parts once I factor in shipping and the wait time. When it comes to tires, I buy from my local independent shop. Yes, I pay more, but they work hard to find what I want and have real world experience with other customers' bikes as far as which brand/tread works and which doesn't. Plus, I pay them to install the tires.

WD wrote on 06/18/14 at 07:24:48:


Have had no problems with Bike Bandit or Kirk.   Whitney ?  40 Years ago, their catalog was a bible, and spent a lot on money on parts for a 1929-1/2 Mod A. With no problems. Since they went 'internet', service, quality, knowledge, all hugely down hill.

.44 Special you say.  I will P.M. you with my phone #.
Lots of questions to ask.

BalingWire wrote on 06/18/14 at 12:45:01:



So So True !  
20 years ago, their was no need for a forum like this.
(Which has a Ton of Real Life Experience).
Used to be, you went to the dealer,
and the salesman, most often, also did wrenching.  
They just KNEW!  
And EVERY, town had at least one, Small Engine Repair person,
who, Knew, Exactly, what to do!

Now it's, "Drive 30 miles to save .05 on a gallon gas".
Or they line up to get a 6.50 cup of coffee !!!!!  

sjaskow - FSO wrote on 06/18/14 at 10:28:27:


And in addition, most states that have a sales tax, have an accompanying use tax which is equivalent to the sales tax. It is a self assessed tax you file usually with your annual income tax returns in which you declare how much you spent on items purchased without tax that would've been taxed if purchased in your local taxing district.

If everyone followed all the laws, whether it is taxed or not would never come into the equation.

from a former tax auditor, me  

Just a Update: After ordering on the 7th,
On the 15th, got the first package. On the 16th, got the second package from MCS. On the 17th, I called Customer Service, and they, sent me a 'Return Form' via e-mail. On the 18th, I dropped off the package at a UPS store.
On the 20th, they received it. (Their recite verified via  UPS Tracking Number)
As of the 25th, NO  Credit issued, on my Credit card!

So it took 10 + 11 days, for them, to send to me.
(For things they said they HAD in stock and will ship right away)
But 2 days to send, from me to them ? ?  ?  ?  

Went to Dennis Kirk, ordered the same things.
They had 5 brands, Dunlup, Bridgestone, Shronko, Kena, Perreli. in 130/90-15.  (Bought Perelli  MT66)  
In fact they found 5 brands, that were a match to the front 100/90-19.
No problem finding a 130/90-15 tube, (Tube IS  Marked 130/90-15) Which was 12.55,  and 4 brands to choose from,  
NOT  31.99, from MCS, which they said, "It is the ONLY one made for that size".
The tires from MCS were dated 2011 & 2012, (not really a big deal)
But the ones from Kirk were both 2014   (Now that's fresh)

Shipping, one day. (really doesn't count, as they are in the Same State).

So perhaps if you are closer. Perhaps if you have had, good, 'LUCK' with MCS before. Perhaps you want to go back to them. Perhaps you want to give them your money.

I, (After I get these on), will be ordering another set, for my other bike.  Can you guess where I will spend my money?

The only negative was, (Because the same State),
I had to BLEED for, Gov.  'GOOFY', so he can keep, HIS BILLIONS, Tax Free.

Oh, one more small thing. When I call someone, I dial the number,
put the phone on, 'speaker', and press a Dozen buttons for this and that, until I get a live person.  
At Kirk, I was surprised, the phone was, ANSWERED in 2 rings, by a  LIVE person, who helped with the selection process and also took the order.

As another member here often says:  YMMV
(Your Millage May Very)