I am so darn pissed off with the Suzuki stealership that is working on my Savage! I took it there to get the head cap switched out. I was too busy to do it myself, and the quote was cheap. Well, they then said I needed the head gasket replaced, so I took their word for it and had them switch it out. At each phase of this, I had to wait a week for the new parts to come in. After a good amount of time, they were putting the motor back together and ripped the base gasket where the head meets the crankcase. So they ordered a new one.... Tick tock.. Another week passes and I just gave them a call today. They were putting the motor back on the frame and broke off the piece off the crankcase that holds the clutch and speedo cables!! By god I was furious! So I left work early to see what the hell is going on. Looks like they got it JB Welded back on..

Aside from giving me an outlet to blow some steam so I don't catch their garage on fire, I was curious if these "reputable" dealerships have any liability against their work.. Can I make lemonade out of this craptastic situation?

I really should've read through my "notes to self" and just did the work my darn self!

Well, I checked and they have current certifications and are adults. From the phone, sounded like they hired high school kids!

They rips the base gasket while replacing it... Wow. It took so darn long because they didn't rush ship anything that they needed to replace. If I broke something on the job, I surely wouldn't take my sweet time getting it fixed again!

They took it to another garage to weld it, but they wouldn't (or couldn't) do it. This is what I was getting at with the liability deal.. If I don't want them JB Welding the crap together, can I make them eat the cost and order that side of the crankcase? I mean, it's not a separate part that broke off.. Replace what you broke?  

Granted, I shook the guy's hand, and BAM he only had one finger on his right hand... Explains some things I guess.  

Another shop butchered savage.,.

 
It is sad, but this is a repeated scenario here on the list -- inept mechanics.

"Hey, it's just a big single -- Mikey works on all the little 75s and 125s and 250 singles that the kids bring in"

LET MIKEY DO IT  .....

no no no!!! i wouldn't let them do the work lol.. i honestly don't know what i can hold against the darn place if they show me a bill for $$$ labor.

"either i aint paying your labor, or youre buying a new crankcase."

i know shops and mechanics are covered legally, but how is the customer covered?

Contact Suzuki North America and explain what happened. The Dealership is authorized by Suzuki to sell and sevice their bikes. If they are inept then Suzuki should know.
Personally, I'd have them order a new bottom end for no charge and then agree to pay for the labor to install it.
Good luck, it's gonna be an uphill battle...

I would write down everything I could remember about this whole ordeal, take anything from them you have, anything that shows work done/damage done, everything you can document & go sit down with the owner of the shop. I wouldnt tell him I was considering suing or anything, your course of action is not yet determined, all you are wanting to know is how is he gonna make this mess right. NO matter the outcome of that meeting, I wouldnt tell him anything about what you plan on doing. Let him wonder, & do NOT get angry, stay straight business, even if the guy is an ass. Dont tell him he isnt getting paid, dont tell him hes gettin sued, stay calm, present yourself from the authoritative position of a man, yea he owns his own business, but hes just a man, dont be intimidated & dont try to intimidate,

YOu really cant be expected to pay for someone to vandalize your bike. You are being put upon by all this mess in your life + you dont get to ride.,IMO, they need to repair your bike completely at no cost to you. Honestly, if you did that to someone could you hand them an invoice? Be about like going to a restaurant with a friend & during the meal the friend keels over from food poisoning & they still want you to pay for your food after the ambulance hauls him off.. NOOO, they pay for the ambulance & the hospital & they can shove that bill for the food.