T'ain't rough, ssmmoooth sailing as always.
Simply tell them what to do, only then will they learn enough about it to supply you with the hidden clues you needed to tell them what to do ....
huh? I mean, it takes them a try or two for them to tell you enough for you to figure out their rear brake is adjusted too tight and that was why "their carburetor was malfunctioning" and they had lost them some high speed performance due to that last pesky oil change ....
Beyond that, a good sense of humor helps a lot.
You'll get the hang of it after a time or two or three -- no sweat, it's easy.