Yonuh Adisi FSO wrote on 12/31/69 at 16:00:10:


So there my friends is the source of our troubles... soft links!  Most likely someone got a deal on material.  Or they have to use softer material on the worn out dies.

Boooooo!  Hisssss!  

Yonuh Adisi FSO wrote on 12/31/69 at 16:00:10:


If you bought this chain at this stealership, then they should have a record of this. Most of them are now computerized for processing parts and they have your name and address in there. I would not let this die. I would tell that parts manager in no uncertain terms that if this is how they stand behind the products they sell, then I would never do any kind of business with them in the future, and make it my life's ambition to convey that sentiment to any and all fellow bikers I may run across. Like everything in life, if no one is held accountable, then there is no account of BS that will be perpetrated upon you. Good luck and give em hell!

Like Rogue_Cheddar says, give the dealer He11.

Hint: Do it when they're busy.  Get real loud that you bought an expensive part and it was defective.  Now they want to forget who you are. ....   You will see them get real cooperative quickly to quiet you down.   They don't want you to affect sales.....

How did you pay. Cash, check or credit card.  The check or credit card would have a paper trail.  Makes for a vaild reason for using those "Check cards" for payments.

Can you remember the date you bought it?
If not think back, was there anything else going on that day that might trigger your memory? If it does, was it morning or afternoon? If you do remember, tell them to pull out the register copy for that day (if they are not computerized) and have them look for the amount of cam chain. The register receipt has the time on it. Chances that someone else bought a chain on that day and in that time frame are so slim that they'll have to take your word for it. If yours was the only purchase recently for a chain, than they can also verify through inventory.
I worked retail many years and know what goes on behind the scenes. Good luck and raise a stink!!!

If he doesn't want to give you satisfaction, then the cam chain in question still belongs to you.

Recover it from the dealership.  Go get it.  If they don't want to give it back to you then something is seriously wrong.

I think something IS wrong with current crop of cam chains running around the motorcycle world (apart from the fact they are not the premium cam chain that IS available, they are the standard heat treated steel construction w/out nitridization of the pins).  

I think somebody shaved some pennies buying chain and has made a reliability pooper scooper event for Suzuki.  Or else somebody in the replacement parts world is peddling some rip-off chains (yes, Morse is aware that people in China and Indonesia are selling rip-off chains that are stamp marked "M" for Morse) that are exhibiting early failure characteristics.

Post the name and phone number of the dealership.  Post the name of the person you deal with if they won't give you back your chain.  Post the name of the person that you talk to at Suzuki of America when you call them about this issue.

How many letters/emails to Suzuki of America will it take to get this fixed?  How many emails directly to Suzuki of Japan?  How many "letters to the editor" sent to major motorcycle magazines?   Having cam chains quit this early isn't a joking matter any more.  There are too many of them now.

No motorcycle brand name wants their "fan base" pissed off at them.  We are tracking the early failures of these "current crop" cam chains.  We have people charting the failures in failure tables.  

Suzuki America/Japan should be wanting the chain back for analysis.  If they are not astute enough to volunteer to analyze the failure mode (and offer a replacement chain in exchange) then perhaps we will have to do it.

=============

Now, is there anything you haven't told us?  Did you have ANY issues when installing the chain?   Were there any signs of stressed or dented areas on the new chain?  Are any of the links motions "stiff" as has been described recently?  Was the chain packaged in Suzuki OEM packaging?

Oldfeller

My two cents worth ( and not worth much more).

1. Get that busted chain back ASAP before they "lose" it.  Probably shouldn't have given it to them until you had the replacement, but hindsight is 20-20.

2. You only have one reason for them to replace it (it broke).  They have a thousand and one "excuses" why they shouldn't.  Work was not done by them, you did something wrong putting it in (we know you didn't, but can you prove it to them?), you didn't torque the fritzjammer to 3.141579 ft/lb, you tightened the bolts in the wrong pattern, etc, etc.

3. Do what pushing you can as others have stated, at least to get your money back for at least the chain itself.

Good luck!

Update on camchain issue:

I finally found the receipt and took it to them. All they were willing to do was credit my card with the price of the chain. (at least they did that much). They had all ready threw out the chain I brought them.

I am still gonna completely tear down my engine so I can make dang sure there are no little pieces of camchain lying in wait to ambush my motor.

Did you ever get photos of the busted chain?