Dang man, that sucks! That';s one of the reasons I dont take stuff apart till I have the p[arts to go back together. I Did take the bike apart while I was waitin on the cam, cuz I was afraid of the condition of the tensioner & I wasnt riding till I checked it again. I DID just earn something from your problem, tho. I have a copier/fax machine, so if I am not sure the person I am talking to "gets it" I can copy & circle parts & fax it to the parts place.. They cant say I goofed then.. Crummy being down right now,, such nice weather.

So, lemme get this straight, YOU ordered a tensioner AND the rear guide, & this guy tell ya the reason you didnt get the tensioner is because the rear guid is the tensioner, BUTm you ardered more parts than he delivered. Did he have your phone number? Did he not notice you ardered more parts than he was putting on your sales ticket? I say the guy hung himself. He screwed up & he knows it & is just trying to hang it on you. Since he has to know there are more ways to refer to a part than the "official" nomenclature & since the chance for miscommunication exists particularly in this area 7 since he is the one who is supposed to make sure he gets the order right, he should have been asking you questions to make sure the order was correct. He should have called you when he saw the order you placed included 2 of the d\same thing(according to his choice of parts descriptions) He says you ordered the rear guide twice, once as a rear guide 7 again as a tensioner. I may not be the brightes guy, but if I had taken your order, I can assure you, I would have either called & gotten clarification or ordered the "tensioner" as we call it. You would be wrenching instead of having a wrenched gut sensation. You know how lucky I am to have a guy who gets me Suzuki parts & I never even have to walk in the Zuki shop? Maybe costs a few $ more,  I dunno, but the service is friendly & they do a great job of geiing what I need. Everyone ought to go to every shop close to them & see if they can find a shop that will take good care of their business & treat them decent. I want to deal with the best shop I can, I dont care what the sign out front says, It can say Mopeds Are Us as long as they do the job right & dont rip me off..

I specifically ordered the TENSIONER and the REAR guide....said nothing about the front guide. I even confirmed with the guy over the phone, that the tensioner I wanted was the plunger thing that attached to the REAR guide....could I have been anymore specific ???

Suzuki has to be making that thing, cuz it is on a current model. Maybe Ronnie cant get it, but you can,,

sometimes the microfiche is wrong too.  e.g. the SUZUKI micrfiche lists the L70 head cover bolt as a valve guide.  the part # is wrong too.  it returns a valve guide, but points at the bolt.  the bikebandit/ron ayers microfiche lists it as a bolt, and returns a bolt.

Heya thanks Realthing.....now I'm gonna puke !!!

(paid nearly DOUBLE at the dealer)

Dudes,
I had the same problem with ordering those parts.  I first ordered the tensioner(long plastic guide) thinking I was going to get the tensioner assembly(metal thing with spring).  Opened the engine up even further and saw I actually needed the long plastic guide(tensioner).  Same day I get the tensioner and I am like, "What, how did they know I wanted this part?"  But now I have no tensioner assembly....so I then I had to order the part I originally wanted, which was the assembly.....lucky I needed both