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/cgi-bin/YaBB.pl General Category >> The Cafe >> A little thank you goes a long way (hopefully) /cgi-bin/YaBB.pl?num=1422376699 Message started by stewmills on 01/27/15 at 08:38:19 |
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Title: A little thank you goes a long way (hopefully) Post by stewmills on 01/27/15 at 08:38:19 If you encounter someone providing good customer service, try and make an effort to tell them "Thank You." We live in such an 'entitlement' world full of lazy a$$e$, that it is getting more and more infrequent that we experience people that actually take pride in what they do and treat paying customers like humans. Depending on the situation, I may; - Leave a good tip if it's a restaurant, and I make sure to hand it directly to the waiter/waitress and thank them for taking good care of us. - In the grocery store I have tracked down the shift manager and thanked them for efforts of their staff and to make sure that they recognize them. - If it's a web-based transaction (or non-local business) I will try and locate their boss and send an email. - If it's a local business of some sort, I'll make sure to verbally and genuinely tell them thank you for taking the time to help me (usually this happens in a local business versus the big box stores). - Etc. - Etc. You may just be the only thing that brightens that person's day. ;) |
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Title: Re: A little thank you goes a long way (hopefully) Post by justin_o_guy2 on 01/27/15 at 09:01:43 Having had jobs where the public and I were face to face AND not liking it I find myself very aware of the situation that Other Person is in. Being gentle with them,not demanding, comes easier now. I get average service, I say little, crummy, might mention it to the person, horrible, the manager. Same rule applies to better than average service.. tips speak volumes, and sometimes, a bigger than warranted tip for the one who is having a bad day. Don't kick them while they are down. I TALK to people and get a sense of their general attitude.. |
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Title: Re: A little thank you goes a long way (hopefully) Post by Serowbot on 01/27/15 at 09:43:36 I amazed at how nice, helpful, and friendly so many people are in the retail and service industries... I'd be a total snot if had to deal with the people they do every day... ;D... |
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Title: Re: A little thank you goes a long way (hopefully) Post by Dave on 01/27/15 at 10:22:29 And being nice to someone....can benefit you as well! I had an evening meeting, and just stopped by Colonel Sanders on the way. I didn't have a lot of time, and just wanted something quick and cheap. The dress code for the employees at that restaurant included ball caps, and not everyone can wear a ball cap well. The middle aged woman that waited on me for some reason knew how to wear a ball cap....and it looked as if it was a part of her daily wardrobe. As I placed my order I told her that most women could not wear a ball cap, and that she wore it great and looked very nice in it - I just thought she should know. I got my order in a few minutes, went out t the car and opened the little carry out box to get my food - You could not have shoved any more food in that box if you had tried! We both ended up smiling the rest of the evening! ;D |
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Title: Re: A little thank you goes a long way (hopefully) Post by stewmills on 01/27/15 at 11:58:42 6D565B4C5D514A4C575F524D3E0 wrote:
Well said ::) iknowhatchamean |
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Title: Re: A little thank you goes a long way (hopefully) Post by runwyrlph on 01/27/15 at 17:35:53 525544564C484D4D52210 wrote:
Very good post Stewmills! I absolutely agree. We are always ready to get mad if something's not good enough, but take it for granted when all is well! I was at the Giant Eagle (grocery store) the other day. There was a 16 year old kid runnig back and forth, bagging on 2 lines. After he was done with ours I looked him in the eye and said "Thank you!" He got a big smile on his face. Poor kid probably used to being ignored by everybody unless he smooshes their bread! |
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Title: Re: A little thank you goes a long way (hopefully) Post by Art Webb on 01/27/15 at 18:06:10 Most folks yell at you about smashin the bread BEFORE you even start bagging it lol You made that kid's day Tip: Some groceries allow tipping the sackers |
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Title: Re: A little thank you goes a long way (hopefully) Post by verslagen1 on 01/27/15 at 19:00:58 3A292F2C3E39395B0 wrote:
The best tip I could give 'm would be... give up the day job and go back to school. |
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Title: Re: A little thank you goes a long way (hopefully) Post by Art Webb on 01/27/15 at 20:29:53 and pay for it exactly how, without an income? |
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Title: Re: A little thank you goes a long way (hopefully) Post by thumperclone on 01/28/15 at 09:37:35 3A2C3B263E2B263D490 wrote:
I work in the hospitality industry sometimes it is tough last sat nite a guest was complaining to the front desk that he couldn't park his hummer right out his door front desk couldn't find the moving van driver and called me before her frustration level peaked went out and found the guest as I was walking up to the van he started to get irate telling me I had to move my van..im in uniform and told him no less than 3 times it wasn't mine "well you said it was" he ended up grabbing my arm and cussing at me I jerked away from him and told him I didn't need to listen to "that" went back to the desk and was telling my side when he came in and wanted to fill out a complaint for me not listening to him.. "some peoples kids" is my motto |
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Title: Re: A little thank you goes a long way (hopefully) Post by justin_o_guy2 on 01/28/15 at 09:46:19 TC Well,sir, after you grabbed my arm and started cursing..... If he didn't deny grabbing you, you could have filled out a Complaint Form of a more powerful kind. |
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Title: Re: A little thank you goes a long way (hopefully) Post by verslagen1 on 01/28/15 at 10:38:20 594558405D485F4E414243482D0 wrote:
This where the "look" and quickly drawn cell phone with a "siri dial 911" should've scaled back the incident. I don't have it set up that way, a bluff is sometimes enough. But issues with irate customers would be preemptive to video tape if I were not likely to be the aggressor in the situation. |
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Title: Re: A little thank you goes a long way (hopefully) Post by old_rider on 01/28/15 at 19:18:14 Yup, its the "i have more stuff than you syndrome", or the "you work for me syndrome". See it all the time down here in vacation land. Funny thing is, I used to wear dickies all the time because I used to do window and door work. Once while coming back from a friends house I parked next to a condo to go up to the fifth floor deck bar. Old guy in the parking lot yells "hey you! come here!" Being the nice guy that I am, I trundled over. He then proceeds to point at his trunk and say "i need these brought up to my suite on the fourth floor" and proceeds to walk away from the open trunk of his car toward the elevator. I looked at his bags, left them and followed, leaving the trunk wide open :), when we got to the elevator, he pressed 4 and I reached around him and pressed 5. He gave me the meanest look and asked me "you looking to get fired?", the elevator opened and I got in, he did a double take of me and the parking lot, and the doors closed. About 2 hours later i'm still out on the bar deck, he comes walking into the bar and asked the bartender how I kept my job treating customers like I do (the bartender jeff filled me in later). The Bartender asked him if he lived in one of the multimillion dollar houses along the gulf.... he say says no.... the bartender says, "then you ain't one of his customers, better buy him a drink and oppologize" |
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Title: Re: A little thank you goes a long way (hopefully) Post by stewmills on 01/28/15 at 20:40:05 good one old rider. i love to see folks with money (or a boastful outward appearance of) show their a$$ and then realize they made a fool of themself. kinda reminds me of one of my bosses that think they are smarter than the world despite running the business in the ground. |
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Title: Re: A little thank you goes a long way (hopefully) Post by stewmills on 01/29/15 at 11:00:10 So I finally made it to the stealership today to get new front rubber. Was kinda dreading it but needed to pony up and get it done and just spend the money and just deal with them. The normal guys were at lunch and one of the guys from the back was working the front. I was really nice to him and said what I needed, he went in the back and found a Kenda that fit, gave me a fair price (while we chatted about other stuff) and I agreed to the deal. I was expecting to leave it for a day and he asked me if I just wanted to wait for a few minutes and they would go ahead and throw it on for me. Maybe they were just slow, or maybe me being nice and asking him how he was doing and such made him want to help me out a little (he was already nice before I really said anything). Anyhow... So, he said no worries and to give them a few minutes, and shortly thereafter out came my new rubber ready to go 8-) I made sure to thank the tech that helped me as well as the manager for their kindness and quick work as I was leaving and told them I would be back for the back tire soon. I wouldn't consider myself a 'regular' yet but a little friendliness seems to be helping me feel like less of an 'outsider' at the shop as we're getting to be better acquainted. |
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Title: Re: A little thank you goes a long way (hopefully) Post by Art Webb on 01/29/15 at 21:01:29 back when I was in a garage band, the music store I bought my strings at had a sign over the counter'Prices subject to change according to attitude' and they meant it I never even saw it, one day I remarked to the cashier how much I appreciated the fact that they always sold me strings at 50% the MSRP listed on the package, and he pointed out the sign the next customer, a self important jackass, was charged full price 8-) |
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Title: Re: A little thank you goes a long way (hopefully) Post by prechermike on 01/30/15 at 05:00:23 I have followed this thread with interest, I'm all in on this! A little thank you goes a long ways, hopefully, most of the time. But you never can tell. Really this is not just about thankfulness, but about common courtesy, just treating people right, the way you would like to be treated. Nothing complicated or hard to get about that. Jesus said in Luke 6:31, "Do to others as you would have them do to you." (I am a preacher, after all, had to throw that in ;) ) And yet for some people that seems nearly impossible to do. Years ago our local hospital would let the preachers look at the list of patients, this was before the privacy laws and such. That changed and you had to ask for the person by name to find their room number. Eventually they started making all visitors sign in and get a sticker for your shirt, to show you had signed in, it took all of 3 minutes, maybe. One local preacher ranted and raved about all of that. He didn't need their sticker, their permission, he wanted to see the lists, blah, blah, blah. I went in one day and just asked the lady at the desk, probably a volunteer, about this. You know me, I come in here all the time, I understand you are just doing what you are told to do, other hospitals have ID badges for us preachers, just made small talk, and she lit up, said she was going to bring it up at the next meeting. I got my info, signed my name, got my sticker, thanked her, and went on my way. A couple of weeks later, she called me off to the side, like she had a big secret, said they were going to start giving ID badges to the preachers in a couple of weeks, but if I went to a certain room, I could go ahead and get mine. I thanked her, went on down there, had my picture made, and went on my way with my brand new ID badge. Again, just treat people right, common courtesy, common sense (but I realize that flower does not grow in everyone's garden). I, and I know many people, just try to live in such a way that brings a little light, a little hope, a little something better to the people they come in contact with. It's like a one cylinder motorcycle, it ain't rocket science! :D |
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Title: Re: A little thank you goes a long way (hopefully) Post by justin_o_guy2 on 01/30/15 at 06:11:04 AND, in recent years, Now, I dunno, maybe I just Wanna believe this, or, maybe my behavior is part of the equation, BUT, I think customer service is just simply improving generally.. |
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Title: Re: A little thank you goes a long way (hopefully) Post by thumperclone on 01/30/15 at 22:03:42 the local public radio station was setting up an auction in the meeting rooms yesterday got a call from the front desk if id come down lady there said she needed a screw for the bicycle they were giving away as a door prize..gotter done tonite the heat was too high in that same area..gotter done later I walking down a side hall and the lady from last nite says,"thank you for the screw last nite" being the jovial man I am I put my hand on her shoulder and say, "mamm?" she turns red and we both had a good laugh lil while later tonites lady found me in the same hall and thanks me for turning the heat down I proceeded to tell her the screw story and had a good laugh with her and then said,"don't tell my wife" |
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Title: Re: A little thank you goes a long way (hopefully) Post by stewmills on 01/31/15 at 18:18:24 good one thumperclone. made me giggle. |
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