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General Category >> Rubber Side Down! >> No Key at dealership
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Message started by paramedic9004 on 09/14/11 at 08:55:59

Title: No Key at dealership
Post by paramedic9004 on 09/14/11 at 08:55:59

I recently purchased an 06 S40. The dealer advised that they were going to service the bike and so on and I could pick it up later that day.

I arrive that afternoon. Dealer advises that they cannot find the key for the bike. States that he will order a new key set and it should be delivered in 4 days.

So...I'm OK with that until I receive a call today (Day7) and I am told that the key set is back ordered and they will not know an expected ship date or if it will be shipped at all by Friday...which would be day 9 with no bike. They do not have the key code because it wasn't registered into their database.

Needless to say, I am about to go over to the dealership today and I am wanting to see how this can be resolved. I have read a few posts on here stating that the key code is stamped on the key assembly near the battery. Is this fact or fiction. I don't want to mention this and look like a complete moron.

Secondly, I am doing my very best not to have a "come apart" with this dealership.

Any advise would be much obliged.

Title: Re: No Key at dealership
Post by verslagen1 on 09/14/11 at 09:42:00

I feel your pain.
And since no one else replied to the others request...

I can only guess that the practice of stamping the key code on the ig switch was discontinued sometime after '02.

Any locksmith should be able to pick those locks in 30 seconds. I was able to after a couple of minutes.

The tool box is the least secure. Pry the top part up and the 2 tabs will slip off. Pry it down and wiggle and the lock should slip off the tab.

Now you got the lock in your hand, take it to a locksmith with a blank from the dealer.

Link to key info...
http://suzukisavage.com/cgi-bin/YaBB.pl?num=1150464511/0

link to tool box rekeying...
http://suzukisavage.com/cgi-bin/YaBB.pl?num=1197567326/0

Title: Re: No Key at dealership
Post by drums1 on 09/14/11 at 09:45:40

According to another thread, the key code would be stamped on the bottom of the ignition, but only through 2002.

If they lost the key, they should do whatever it takes to make it work right, today. Not tomorrow or next week. They can take an ignition and gas cap off of one of their new bikes sitting there. And then hand you the key.

I have worked at numerous auto repair shops. Either fix it right and get it back to you, or there should be some massive monetary compensation for making you wait, without your bike, for more than a week. Like a couple hundred off the purchase price, or whatever work you had done.

If they are at all reputable, they should be able to work something out.

Or, as Versy said, have THEM take it to a locksmith and cover the cost.

Title: Re: No Key at dealership
Post by greenmonster on 09/14/11 at 13:52:10

They should be able to pop the gas cap. I had to get new keys cut for my bike and all I needed was the gas cap. The code was under there and a locksmith was able to look it up and cut me a couple new sets.

Title: Re: No Key at dealership
Post by MrBrownTX on 09/15/11 at 12:42:46

50455252595A585944435245370 wrote:

ooooh good info!

Title: Re: No Key at dealership
Post by Gyrobob on 10/02/11 at 05:57:49

435241525E56575A500A03037A5D5D5641330 wrote:

So how did this turn out?

Title: Re: No Key at dealership
Post by paramedic9004 on 10/03/11 at 13:38:06

It turned out well. Just so happened that when I went to discuss this in person, I noted a 2011 being unloaded from a freight truck.

So initially, the dealership was ordering a new set but it was listed on back order. So, I was in line to be waiting for another 1-2 weeks for the back ordered part to arrive.

In turn, I suggested that the key set from the new S40 that was being unloaded should be taken off and put on my bike since they were ordering a new one anyway.

After looking at me like I had a third eye, the dealer said "No Way...that isn't going to happen."

So I politely told him that I wanted a full refund of my money and he could place the bike square up his....................

He then advises me that I had already signed the papers on the bike and that I could not back out. I excused myself from the showroom floor, called the wife and asked I she needed anything from town prior to me going home....Hung up with her and approached the store owner again and asked him for a valid fax number that my attorney could send a few legal documents to...

I left with the bike with an 2011 key set about an hour later.

Title: Re: No Key at dealership
Post by greenmonster on 10/03/11 at 13:39:49

well played.

Title: Re: No Key at dealership
Post by verslagen1 on 10/03/11 at 14:06:03

Well played?

I think that was a fire ball serve that left the judges staring at the burnt mark in the court line.

Title: Re: No Key at dealership
Post by justin_o_guy2 on 10/03/11 at 14:59:36

& Im late to the party,, I was gonna suggest that you bought the bike & they wont deliver, so, they should Rent it,, I was thinking $50.00 /day would motivate them to solve the problem,..,