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/cgi-bin/YaBB.pl General Category >> Rubber Side Down! >> Problems with Superbrace? /cgi-bin/YaBB.pl?num=1304540995 Message started by arteacher on 05/04/11 at 13:29:54 |
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Title: Problems with Superbrace? Post by arteacher on 05/04/11 at 13:29:54 On Jan 15 I ordered a Superbrace from Cruiser customizing and was advised it was back ordered 3-6 weeks. I had some problems with the order (there was other stuff on it as well) so I cancelled that order and ordered directly from Superbrace on March 10. They originally told me 3 weeks,. When 4 weeks had elapsed I queried them again and was told 1-2 more weeks. I queried them yet again and was told they had manufacturing problems and were putting another shift on (no promise this time) I queried them last week and was told today that they "ordered the materials and will ship in 1-2 weeks." sup widat? Are they in trouble somehow? Anyone else had a problem with them? At least they havn't taken the money from my card yet. |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 05/05/11 at 04:18:39 Thats the first complaint Ive heard abut that outfit. |
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Title: Re: Problems with Superbrace? Post by Smokestack on 05/05/11 at 06:50:13 Interesting that you should mention it; I placed an online order as well, with Cruiser Customizing no less, and recieved an update e-mail stating that due to "manufacturer delay" my order was due to ship mid-May (I ordered in early April). I didn't think much of it, but now I wonder.... I'll be waiting to see if I get another "update", in which case I'll prolly cancel and buy a TKat. Unless said update is to tell me all is well and my order has shipped, 'o course! |
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Title: Re: Problems with Superbrace? Post by arteacher on 05/05/11 at 07:08:24 1D2321252B3D3A2F2D254E0 wrote:
I figured it to be about $30-$40 cheaper direct as well. Cruiser Customizing's shipping is quite expensive. I had no responses to queries to Superbrace until I re-queried with an "anybody home?' |
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Title: Re: Problems with Superbrace? Post by T2 on 05/05/11 at 08:58:42 I ordered mine (direct) on 3/24, received a "2 week delay" response on 3/25. On 5/3, I asked for an update - no response yet. Terry |
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Title: Re: Problems with Superbrace? Post by Starlifter on 05/05/11 at 18:13:03 I ordered from SuperBrace direct last Fall, it came right away and I love it. |
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Title: Re: Problems with Superbrace? Post by arteacher on 05/10/11 at 14:26:36 4554434348030400310 wrote:
Have you had any feedback from them yet? |
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Title: Re: Problems with Superbrace? Post by arteacher on 05/17/11 at 09:14:49 707B7B727E71706A6B1F0 wrote:
After yet another two week promise, and no shipping, and no reply to an e-mail I sent regarding this I've had enough! I cancelled the order, and am in the process of buying one from someone here. They may have been great people to deal with last year, but tier service is lousy this year. |
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Title: Re: Problems with Superbrace? Post by webhead on 05/19/11 at 21:20:49 Ok guys. I have a dumb question? What's the benefits of having a super race? |
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Title: Re: Problems with Superbrace? Post by T2 on 05/20/11 at 08:49:56 Super Brace is the brand name for one of the available fork braces. A fork brace adds stiffness to the front suspension. Less flex, better response to rider input. And...the look pretty neat too 8-) Terry |
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Title: Re: Problems with Superbrace? Post by T2 on 05/20/11 at 09:11:31 I just spoke with Chris at SuperBrace to discuss the delay in shipping the units we need for our 650's. He said they have been swamped with a lot of small quantity orders, which complicates their manufacturing process because they make a few of one model, change out the machinery, make a few more of another model, etc. The model for our 650's is in production right now and they expect to ship next week. I'm going to hang in for this product because I've used them in the past for two other bikes and was very happy with the result. (Plus, I don't have my kit to assemble yet!) :) I told Chris there were some unhappy campers in the RYCA clan on this site and provided him with the link to examine the RYCA kit. The ball is in their court at this point. Terry |
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Title: Re: Problems with Superbrace? Post by webhead on 05/20/11 at 10:02:58 Thanks Terry I'd like to see it and know how it feels when you get it installed. Sounds great! |
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Title: Re: Problems with Superbrace? Post by arteacher on 06/12/11 at 07:11:24 7A717178747B7A6061150 wrote:
Yet another problem- After cancelling the order on May 16 and requesting that they destroy my credit card info, they billed my credit card on June 6 for $195, and never shipped anything! >:( >:( |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 06/12/11 at 07:22:22 Dang,, now ya get to waste your time by going to the bank & contesting the charge. You can call S/brace & ask for their accounts payable, send them a bill or your time & trouble. |
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Title: Re: Problems with Superbrace? Post by Mr. Hyde on 06/12/11 at 08:30:58 Just call your credit card company and tell them that the item was cancelled 3 weeks prior and to reverse the charge. Shouldn't be no biggie. :-/ |
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Title: Re: Problems with Superbrace? Post by arteacher on 06/15/11 at 13:22:17 I called Superbrace and they refunded the money, however due to the fluctuations in the dollar it still wound up costing me $11 or so. Lesson learned. |
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Title: Re: Problems with Superbrace? Post by arteacher on 06/15/11 at 13:39:03 4E45454C404F4E5455210 wrote:
After I wrote this I called them and they are refunding the $10.37 they owe me. I am done with them, finally (6 months today). |
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Title: Re: Problems with Superbrace? Post by ALfromN.H. on 06/15/11 at 15:34:56 Contact tkat and get one of his fork braces. They're cheaper anyway. AL |
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Title: Re: Problems with Superbrace? Post by webhead on 06/15/11 at 15:41:24 I'm actually ordering one from him too. He only accepts checks though, so snail mail it is. |
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Title: Re: Problems with Superbrace? Post by kimchris1 on 06/15/11 at 18:50:38 I have the T-kat.. It came quickly. Easy to install and have had no problems. :) kim |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 06/15/11 at 22:23:51 252E2E272B24253F3E4A0 wrote:
After I wrote this I called them and they are refunding the $10.37 they owe me. I am done with them, finally (6 months today).[/quote] I dont blame ya for giving up on them, but did you ever get an answer as to Why they never shipped your fork brace? |
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Title: Re: Problems with Superbrace? Post by arteacher on 06/16/11 at 03:24:31 524D4B4C51566757675F4D410A380 wrote:
After I wrote this I called them and they are refunding the $10.37 they owe me. I am done with them, finally (6 months today).[/quote] I dont blame ya for giving up on them, but did you ever get an answer as to Why they never shipped your fork brace?[/quote] Nope. |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 06/16/11 at 05:21:39 Well,, if its not an isolated incident,, maybe people otta be short sellin their stocks.. |
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Title: Re: Problems with Superbrace? Post by T2 on 06/16/11 at 12:21:21 If any of you are having problems with a SuperBrace order, I recommend talking to Chris Remyn at 800-322-4783. He got my order on track and delivered, albeit later than I expected when the order was placed. In this case, having a specific person to call helped immeasurably. Terry |
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Title: Re: Problems with Superbrace? Post by arteacher on 07/04/11 at 16:21:39 I thought I was done with them but apparently I'm not. Today I got a notice from UPS of a failed delivery attempt. I contacted them and found out it was Superbrace that had shipped my "order" on June 24. The order was $67 C.O.D. So they shipped it anyway, without billing me in the first place. If I was a dishonest person I would have paid the money and sold the brace, but I am so I told UPS not to make another delivery attempt and to return it to Superbrace. |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 07/04/11 at 16:25:30 If you PAY for the product & sell it for a profit, how is that dishonest? If theykk sell it to ya for 67$ & you csn sell it for 90,, why are you a bad guy? |
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Title: Re: Problems with Superbrace? Post by arteacher on 07/04/11 at 16:27:51 The $67 was UPS brokerage fees and tax. |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 07/04/11 at 16:30:43 Legally, since youd cancelled the order, they sent a product unsolicited,, you can keep that for free.. & sell it,, legally,, no theft, no bad guy, no nothin. |
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Title: Re: Problems with Superbrace? Post by JohnBoy on 07/04/11 at 20:43:11 0A151314090E3F0F3F07151952600 wrote:
"Walks like a duck...Quacks like a duck! Dude, its a Duck. It was legal to sell people houses they couldn't afford, and then bet against your own company. In the end we all got to pay for that one. |
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Title: Re: Problems with Superbrace? Post by justin_o_guy2 on 07/04/11 at 21:32:39 No,, he cancelled his order,, if someone ships you something Unsolicited,, then tries to bill you,, they can rot.. There used to be a big scam, where people would send magazines, unsolicited, then bill the recipient,, That guy ordered a brace,, got all kinds of run around, eventually cancelled the order, then, after several weeks, they ship? PHHHHT,,, It wouldnt have been theft to take it, IMO.. & your analogy to the houses is total crap. |
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Title: Re: Problems with Superbrace? Post by Arizuno on 07/04/11 at 23:06:47 Legal vs ethical. Canada has far fewer lawyers per capita than we do; I guess they don't know what they're missing... |
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Title: Re: Problems with Superbrace? Post by arteacher on 07/05/11 at 14:33:27 I talked to Chris today and he apologized for the total mess my order was in. He also thanked me for refusing the shipment. Am I done with it now? Please? |
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Title: Re: Problems with Superbrace? Post by T2 on 07/05/11 at 14:39:37 Good on you for calling Chris. He was the key to getting my order on track and delivered, albeit way after you started your journey into darkness. I suspect your issues may have made mine easier. Best, Terry |
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